SOLD OUT: A Managers Guide to Resolving Team Conflict
Learn how to navigate workplace tensions and conflicts as they sneak up on us. Conflicts can damage morale, stifle productivity, and bring effective collaboration and communication to a halt. 85% of employees at all levels experience conflict to some degree (Zipdo). Join us for a FREE two-part lunch and learn virtual series to better manage employee contentions with constructive dialogue and evoke new understanding.
Participants will:
- Get to the Root of the Problem:
- Understand impacts of poor communication, personality clashes, competing needs, workplace ambiguity, performance issues and personality differences.
- Learn tips on how to minimize the most common root causes.
- Determine Your Natural Response to Conflict:
- Realize reasons for varied responses, risks, and benefits for each response including avoidance, appeasing, bargaining, competing, or collaborating.
- Mediate:
- Explore how to overcome issues, reach a shared agreement or understanding.
- Determine the role of a mediator and mediation steps.
- Know What to do When Conflict Turns into Abuse:
- Recognize subtle and overt signs of bullying and the appropriate response.
- Explore de-escalation techniques.
- Facilitate Communication
- Understand the keys to communication.
- Learn how to use the empathy formula to gain control and restore order.
Two part series:
- March 20, 2024 12pm-1:30pm
- March 27, 2024 12pm-1:30pm
EASTERN STANDARD TIME