Training Courses

  • Achieving Customer Success Training

    Great Defining Moments Drive Great Customer Experiences Course Objective Companies live or die based on how well they serve their customers. The best thrive and grow. The others stagnate or die. Period. And truth be told, if your customer service efforts are in tune with the current state of the market, they’re not working. In […]

    Advanced Coaching

    Participants advance their coaching skills by taking the Interaction Essentials and feedback skills learned in previous courses and recognize opportunities to apply those skills based on the current work environment ? one that does not always allow for a face-to-face, sit-down discussion where the leader and direct report can solve the issue in one meeting. […]

    Advanced Social Media for Businesses

    Course Overview Social media has become prevalent in mainstream media and in many aspects of our daily lives. Social media has also become a powerful tool allowing businesses to promote their products/services and engage with customers in new ways. This course covers social media strategies and tactics that businesses can use for more effective marketing, […]

    AS9100™ Rev D Internal Auditing Training

    Internal Audits for Aviation, Space and Defense Industries Course Objective This course was developed considering the ISO 19011 standard and is designed to introduce the student to the AS9100  Rev D quality management system standard and prepare them to conduct effective internal audits. Interpretation of the QMS requirements and recognition of appropriate objective evidence to […]

    AS9100™ Rev D Orientation

    Quality Management System - Requirements for Aviation, Space and Defense Organizations Course Objectives To learn about the changes and requirements of the AS9100™ Rev D standard. Course Outline This course will provide an explanation of the changes from AS9100C to the AS9100D Standard.  Through lecture, discussion and practical examples we will discuss the differences between […]

    Building a Culture of Cybersecurity Awareness for Employees in Manufacturing

    Even the best information technology infrastructure won't stop a well-meaning employee from clicking a malicious link or providing their password over the phone to someone impersonating your IT department. Cyber criminals know that manufacturing companies invest in this infrastructure, so employees are both the weakest link and best entry point to access the companies crown […]

    Cellular Flow Manufacturing Training

    Course Overview Learn how linking and balancing process steps to create flow can reduce process lead times by as much as 95 percent, WIP by 90 percent and floor space by 50 to 75 percent, while increasing productivity by 40 percent or more. Participants first learn the concepts of flow and cellular manufacturing, then gain […]

    Coaching for Peak Performance

    Training Overview This course helps leaders handle both proactive and reactive coaching discussions. By understanding the importance of three coaching techniques learners can have more effective and efficient interactions. The session incorporates a fast-paced activity to help learners understand the techniques and see how they can be useful in the workplace. Since both proactive and […]

    Communicating with Impact

    Course Overview Effective communication skills enable exceptional performers to meet the personal and practical needs of their internal partners and external customers. Individuals get what they want from their interactions with others, while making sure they are giving others what they want. This foundation course is a prerequisite for many of the courses in the […]

    Communication for Leadership Success

    Course Overview This course introduces leaders to the essential interaction skills that are critical to leadership success. These Interaction Essentials are the core behaviors that leaders need to be effective in the many situations they handle on a daily basis, such as coaching, delegating, and driving change. Leaders will learn how to meet the personal […]

    Delegating with Purpose

    Training Overview Delegation is a critical skill for leaders in today's "do more with less" business environment. Fewer resources, changing motivations, virtual employees, and global workforces are just a few of the challenges leaders face as they attempt to meet ever-increasing workplace demands. In this course, leaders learn the skills they need to address these […]

    Developing Yourself and Others

    Course Overview Development is critical to attracting and retaining talent, driving employee engagement, preparing future leaders, and ultimately ensuring the success of the organization. Clearly, development is equally important to leaders as well as direct reports. In this course, learners are introduced to a practical process to guide their own and their direct reports' development […]

    Driving Change

    Change in the Workplace Approximately 70% of workplace change initiatives fail to achieve their anticipated results. This course helps leaders implement workplace change so they can avoid the problems that plague the vast majority of failed change initiatives. Driving Change provides the skills and resources leaders need to accelerate the process of implementing change with […]

    Effective Project Scheduling Techniques

    Course Overview What are the consequences to your project if the schedule is incorrect? How confident in the completion date would you be, given that most project schedules contain errors that greatly reduced the schedule accuracy and value? This course covers the critical skills necessary to create a correct project schedule that contains tasks and […]

    Effective Root Cause/Corrective Action Training

    Typical Tools and Techniques Course Objective The best approach to corrective action involves a thorough examination of possible causes, followed by careful analysis to isolate the root cause(s). Some of the most effective and practical tools for generating possible causes will be discussed (brainstorming, 5-Why, Is/Is Not, 8D, and others). Application examples of each of these […]

    Emerging Leaders in Manufacturing Program

    Investing in your future stars Every company has high potential employees, but many smaller organizations do not have strong systems in place to support their growth. Catalyst Connection’s Emerging Leaders in Manufacturing (ELM) program is a proven platform for helping your top performers achieve personal and professional growth by focusing on mission-critical topics and applied […]

    Essential Leadership Skills

    Course Objective Transform supervisors and managers into leaders and coaches. Catalyst Connection has partnered with Developmental Dimensions International (DDI) to offer this powerful six-part program. This program develops the skills that leaders need for today's business climate. Participants will learn how to support ambitious change efforts, address poor performers, develop employees using developmental feedback, and improve […]

    Failure Mode and Effects Analysis (FMEA)

    A Tool for proactively evaluating processes and/or products and identifying ways to prevent defects Course Objectives Participants are introduced to the use of Failure Modes and Effects Analysis (FMEA) to analyze a design or process in order to identify potential failures and consider improvement needs.  By assessing the severity of a potential failure, the likelihood that […]

    Geometric Dimensioning & Tolerancing Training

    This six-hour training program (broken into two 3-hour sessions) is intended to enhance the skills and knowledge of machinists, toolmakers, engineers, quality personnel in the manufacturing industry. Practical examples are used throughout the training.Geometric Dimensioning and Tolerancing is a specific method of communicating dimensions and tolerances for size, location, orientation, and form. The basic definition and […]

    How to Avoid Costly Safety Violations

    Course Overview Register for Safety 101 today and help keep OSHA away! This seminar will help you understand the importance of getting started as a safety professional and where to start. You will also learn the importance of getting management buy-in. Areas covered in the session: OSHA compliance training, what do you need, how frequently […]

    Identifying Opportunities for Robotics in Your Manufacturing Operation

    Please join us on November 15th for a special workshop exclusively for manufacturing companies interested in learning more about implementing robotics at their facility. This workshop will help provide a basic overview of automation and robotics in a manufacturing operation, and most importantly, how to identify opportunities at your own company for robotics integration. Catalyst […]

    Introduction to Supply Chain Management Training

    Course Overview Introduction to Supply Chain Management is a two day class designed to provide an overview of integrated supply chain management. Based on the APICS Operations Management Body of Knowledge, the class covers key topics in areas such as the nature of planning, independent and dependent demand planning, inventory management, and production planning and execution. […]

    ISO 9001:2015 Internal Auditing Training

    Driving QMS Improvement with Effective Internal Audits Course Objective This course was developed considering the ISO 19011 standard and is designed to introduce the student to the ISO 9001:2015 quality management system standard and prepare them to conduct effective internal audits.   Interpretation of the QMS requirements and recognition of appropriate objective evidence to verify system […]

    ISO 9001:2015 Orientation

    What  the New Standard Means to YouLearning ObjectivesTo learn about the changes and the impact of new additions contained within the ISO 9001:2015 standard.Target AudiencePersons responsible for planning and implementation of ISO 9001:2015 based quality management systems.Course DurationClass typically runs 7.5 hoursCourse MaterialsClass participants will be provided a handout of presentation materials.Certification of Attendance will […]

    Leadership Essentials

    Course ObjectiveTransform supervisors and managers into leaders and coaches with Leadership Essentials. Catalyst Connection has partnered with Developmental Dimensions International (DDI) to offer this powerful six-part program. This Leadership Essentials program develops the skills that leaders need for today's business climate. Participants will learn how to support ambitious change efforts, address poor performers, develop employees using developmental […]

    Lean Certification

    Course Objective The Lean Certification Series is designed to provide participants with a solid foundation in basic lean principles, including hands-on experience in the application of those principles. The program includes six days of classroom instruction as well as a practical application project The classroom training will be delivered at the rate of one or […]

    Lean Office

    Almost every manufacturing process has an engineer focused on improvements. Very few office processes have received that kind of attention. 25% to 60% of costs in a typical manufacturer come from back office processes- 80% in some industries. Most office people have not even heard of many Lean trainings. Lean Office is taking the principle […]

    Lean Product Development Tools

    Course Overview In today's fast-paced world, innovation is a critical component of a company's long term growth and success. Unfortunately, many manufacturers find the product development process to be one of their most ineffective and inefficient activities.The objective of this one-day workshop is to help manufacturers remove waste from their new product development programs and product […]

    Lean Six Sigma Black Belt Certification

    Course Overview Lean Six Sigma Black Belt Certification is an advanced level of mastery for the Six Sigma methodology— a disciplined, data-driven approach for eliminating defects in any process.In our Lean Six Sigma Black Belt Certification training, participants learn to how to collect data, understand data collection and analysis, root cause analysis and wastes in a […]

    Lean Six Sigma Green Belt Certification

    Course Overview Lean Six Sigma Green Belt Certification is a level of mastery for the Six Sigma methodology— a disciplined, data-driven approach for eliminating defects in any process. Course Objective In our Lean Six Sigma Green Belt Certification training, you will learn to how to fix problems permanently by using the Six Sigma DMAIC methodology. […]

    Making High-Quality Decisions

    Course Overview Sound decision making demands much more than coming up with or picking the best alternative or option. It requires analyzing potential problems or opportunities and making sound judgments based on analysis. Using an engaging simulation, this course teaches a logical decision making process that addresses the critical elements that result in high-quality decisions. […]

    Practical Problem Solving Training

    Course Overview Many companies seek to improve their business using various continuous improvement methodologies including Lean principles. The proven method for deploying these concepts is to tie them into an overall strategy of business improvement. This leads to the highest rate of return on investment over the long term along with ensuring sustainability of a […]

    Principles of Lean Manufacturing

    The Lean Manufacturing Training continues to be a key component for companies seeking a culture of continuous improvement. This introductory course provides participants with the foundational knowledge of Lean Manufacturing tools and concepts. The Lean Manufacturing Training combines both a classroom setting with hands-on simulation, which gives the participants the opportunity to see the benefits of the […]

    Problem Solving and Quality Tools on the Shop Floor

    Course Overview On the floor, workforce issues related to production jobs are, in some cases, reaching crisis mode, as opposed to professional jobs where candidate sourcing and retention challenges are less severe.

    Professional Sales Coaching

    Course Overview Professional Sales CoachingTM gives sales managers and coaches the framework, communication skills, and planning tools they need to build and maintain a customer-focused and performance-driven sales team.OverviewThe continued success of a sales team hinges on effectiveness of sales managers and coaches and their abilities to build a development culture that creates high-performance salespeople.Professional Sales […]

    Professional Selling Skills Training

    Course Objective: Top sales professionals know that their success is predicated on their customers. That focusing on the customers’ success is the only sure path to long term sales success. Today, customers are busier, and under more pressure to make good, cost-effective buying decisions. They are overwhelmed with information but have little time to decipher […]

    Project Based Learning Teacher Training

    Training OverviewCatalyst Connection, in collaboration with ASSET STEM Education, is offering a two-day workshop on project-based learning to Washington County and surrounding area teachers to develop the ability to design and facilitate effective project-based learning for their students. To do this, teachers will examine project-based learning from the perspectives of both education and industry while collaborating with […]

    Project Management for Manufacturing Overview Training

    Course Overview This 2-day course provides an extensive introduction to the fundamentals of modern project management by following a manufacturing case study from project initiation to completion. The case study provides attendees the opportunity to practice using key project management best practices including a project charter, stakeholder analysis, work breakdown structure, schedule, risk management plan and […]

    Resolving Workplace Conflict

    Course Overview This course teaches leaders how to recognize that a conflict is escalating and minimize damage by using the most appropriate resolution tactic—regardless of which stage a conflict is in. Leaders also learn the true cost of conflict to an organization and techniques for handling even the most challenging conflict-related discussions effectively.

    Risk Management Training

    Principles and GuidelinesCourse ObjectiveTo raise basic awareness of risk management concepts and mechanisms so that participants can effectively identify and manage risks within their own organizations.Course DurationClass typically runs 7.5 hoursCourse OutlineThis training session introduces the definition of risk, the purpose of risk management and discusses steps necessary for the effective management of risks.  Discussion […]

    Selling Through Distributors and Manufacturers’ Reps – Best Practices to Grow Channel Business

    Course Overview Do you rely on independent reps and distributors to identify opportunities, develop new business and manage existing accounts? Are they performing as well as you had hoped? If not, you are not alone. These are challenging relationships. Building an effective rep or distributor network that brings in new sales takes hard work ... […]

    Setting Goals and Reviewing Results

    Course Overview People are more engaged and strive for better results when they feel ownership of their work in both the process and the outcomes. Unfortunately, leaders fail to engage and reinforce this sense of ownership in performance management discussions. This course will show the positive effect of shifting the traditional role of planner and […]

    Setup Reduction Training

    Setup Reduction Setup reduction enables you to build on the principles of the single-minute exchange of dies (SMED) system to dramatically reduce or eliminate changeover time. SMED can help your company design no- or low-cost changeover solutions that allow it to meet customer demands for high-quality, low-cost products, delivered quickly and without the expense of […]

    Statistical Process Control (SPC)

    Course Overview A Practical ApplicationCourse ObjectivesProperly applied, Statistical Process Control (SPC) will allow for more effective tracking and evaluation of output data, facilitate timely response to process issues and drive quality improvement. Concepts and practical application of SPC techniques will be presented. While statistical formulas are important, the class will focus on recognizing out-of-control conditions […]

    Teacher Training with Tesla

    Training Overview, Teacher Benefits By cytech (https://www.flickr.com/photos/cytech/7163567282/) , via Wikimedia Commons Training OverviewAdvanced manufacturing, autonomous vehicles, computer programming, and other emerging technologies are revolutionizing our world. Attend this training to learn how to prepare students for careers in these industries with visits to world-class companies: Tesla, Eaton, and Haas. The old-school model of passively learning facts […]

    Teacher Training with University of Pittsburgh’s Manufacturing Assistance Center with Boxzy and Pittsburgh Glass Center

    Training OverviewMaker spaces are popping up all across our region blending the arts with STEM Education. These spaces prepare student for careers in advanced manufacturing, autonomous vehicles, computer programming, and other emerging technologies are revolutionizing our world. But they also bridge to the legacy industries (glass, metals, plastics, etc) that are still strong in our […]

    The 5S System for Workplace Organization

    Course Overview The 5S System is a series of five simple, low-cost activities ("sort," "set in order," "shine," "standardize," and "sustain"), designed to help you improve workplace organization and standardization. This simulation-based training program introduces the five steps and shows you how to apply them, one by one, to transform a cluttered, disorganized environment into […]

    The Top 10 Strategies to Build Effective Teams

    The Top 10 Strategies to Build Effective Teams part of Catalyst Connection’s Top 10 Strategies webinar series.  This 30 minute webinar will include ten strategies that every company can employ to bring together teams with each member contributing a talent or skill to the overall success of the group. Good teams don’t just happen. Planning […]

    The Top 10 Strategies to Identify the Best Sales Channel Partners

    The Top 10 Strategies to Identify the Best Sales Channel Partners is part of Catalyst Connection’s Top 10 Strategies webinar series.  Did you know that on average, it takes 18 – 24 months for a new channel partner to become effective? For this reason, it’s a best practice to take the time to identify the […]

    The Top 10 Strategies to Increase Product Development ROI

    Increasing Product Development ROI Tools for Success The Top 10 Strategies to Increase Product Development ROI is part of Catalyst Connection’s Top 10 Strategies webinar series. Non-value added work can significantly impact a company’s resources, which in turn increases time to market and reduces profits from new products. This 30 minute webinar will discuss ten […]

    The Top 10 Strategies to Successfully Enter New Markets

    The Top 10 Strategies to Successfully Enter New Markets is part of Catalyst Connection’s Top 10 Strategies webinar series.  Expanding into new markets can be an exciting time for manufacturers. It is often an important step growth strategies. Unfortunately, history shows that for every successful market entry, about four fail to achieve their objectives. During […]

    Top 10 Strategies to Grow Top Line Revenue in Existing Markets

    The Top 10 Strategies to Grow Top Line Revenue in Existing Markets is part of Catalyst Connection’s Top 10 Strategies webinar series.  This 30 minute webinar will include ten strategies that every company can employ to increase market share with existing customers and help you identify new customers in that same market. This tactic is […]

    Training Within Industry (TWI) Job Relations Training

    Course Overview TWI, based in New York, has created training protocol considered to be best practice nationally in manufacturing. The participants solve a variety of problems presented to them by employees through the use of the Job Relations Methodology. The benefits are fewer grievances by hourly employees, improved management relations, and improved productivity.

    Value Methodology Webinar – Part 2

    Catalyst Connection is partnering with Bolton Value Consulting to provide the Value Methodology (VM) Webinar Series to assist companies with improving profitability and/or market share. The second webinar in this series will discuss the steps on how any organization can build an internal VM program. Topics will include: VM terminology How to address the need […]

    Value Methodology Webinar – Part 3

    Catalyst Connection is partnering with Bolton Value Consulting to provide the Value Methodology (VM) Webinar Series to assist companies with improving profitability and/or market share. This third and final webinar of the series will provide a detailed overview of the proper use of the VM tools during the 6-step VM job plan including: Information Phase Function […]

    Value Stream Mapping Training

    Value Stream Mapping Training is a practical, powerful tool for uncovering waste and prioritizing improvements that support reductions in lead time and cost. It will allow your team to create a game plan for attaining smoother, more efficient flow of material and information.Course ObjectiveValue Stream Mapping Training offers a real-world case study for learning to identify and document the […]

    Your Leadership Journey

    Course Overview This course arms a new (within their first two-three years) or prospective leader with the knowledge and skills they need to confront the challenges they face early in their leader career. The course encourages the learner to think about the transitions that newer leaders face and how to handle those challenges. Learners will […]