Lead Smarter. Coach Stronger. Retain Talent. | Four 4-Hour Workshops + 1:1 Coaching
Strong supervisors are the backbone of engaged, productive teams. The Supervisory Skills for Today’s Workplace program equips frontline leaders, supervisors, and managers with the emotional intelligence, communication skills, and leadership strategies needed to boost engagement, resolve conflicts, and drive organizational success.
Grounded in Goleman’s EI Performance Model—self-awareness, self-regulation, social awareness, and relationship management—this series blends research-based insights with hands-on learning. Participants will sharpen their ability to coach with empathy, delegate effectively, and build a culture of trust and retention.
Program Highlights:
- Four interactive workshops (4 hours each)
- Five personalized 1:1 skill reinforcement sessions
- Practical tools and exercises for real-world application
- Earn a Catalyst Connection Essential Leadership Skills Certificate when you complete all four workshops
Participants may register for individual classes or complete the full series for certification.
Target Audience: Frontline leaders, entry- and mid-level supervisors, and managers
Contact Us: For more information, contact Kristen Goodell at 412.295.9838 or kgoodell@catalystconnection.org.
Program Classes
1. Conflict Resolution: Mastering Emotional Intelligence
Highly engaged teams generate 21% higher profitability—and emotional intelligence is at the core of engagement. This class develops EI leadership skills to empower teams, improve communication, and resolve conflicts constructively.
Learning Outcomes:
- Self-Awareness: Recognize emotions and communicate effectively under pressure
- Self-Regulation: Understand personal motivations; give and receive feedback
- Social Awareness (Empathy): Strengthen empathy, social cues, and active listening
- Relationship Management: Build trust, navigate conflicts, and foster collaboration
2. Coaching for Impact: Building Leadership through Empowerment
Coaching is one of the most effective ways to elevate employee engagement and performance. Using empathetic SUCCESS coaching methods, participants learn how to support growth, align SMART goals with organizational vision, and empower their teams to thrive.
Learning Outcomes:
- Recognize and nurture employee potential
- Apply empathetic coaching methods for stronger performance
- Implement SMART goals that align with strategy
- Guide, inspire, and empower in the moment
3. Delegation Dynamics: Navigating Workload Distribution
Effective delegation not only lightens a leader’s load—it empowers teams. Leaders who delegate well generate 33% greater revenue (Gallup). This course explores how to match tasks with team strengths, set expectations, and provide support without removing ownership.
Learning Outcomes:
- Identify tasks to delegate that develop and empower the team
- Understand and manage “reverse delegation” challenges
- Share ownership and decision-making with confidence
- Support team members while maintaining accountability
4. Retention Revolution: Transforming Workplace Culture for Lasting Impact
Organizations with engaged cultures see a 40% decrease in absenteeism and a 56% drop in turnover (Forbes). This class equips leaders with tools to foster engagement, improve workplace culture, and design systems that reward performance.
Learning Outcomes:
- Create a workplace culture that fosters engagement and retention
- Prioritize employee wellbeing while improving satisfaction and productivity
- Assess and transform existing workplace culture
- Design recognition and reward systems to sustain motivation