Training Within Industry


Training Within Industry, TWI, is a dynamic program of hands-on learning and practice, teaching essential skills for supervisors, team leaders, and anyone who directs the work of others. TWI is an essential element of Lean and continuous improvement programs around the world. Its proven methods:

  • Generate cooperation and positive employee relations
  • Teach supervisors how to quickly and correctly train employees
  • Establish and maintain standardized work
  • Improve methods
  • Solve problems efficiently and effectively

The Catalyst Connection Difference

Catalyst Connection is a certified provider of the Training Within Industry Program by the TWI Institute. Click here to learn more about the TWI Institute and this certified training program. We can provide guidance and instruction in the following areas of TWI: Job Instruction, Job Methods and Job Relations.

Tool for Success for Training Within Industry

  • Job Instruction (JI) – Teaches supervisors proper workforce training techniques. JIT emphasizes preparing the operator to learn; demonstrating the job while identifying its important steps, key points, and reasons for key points; requiring the operator to perform a trial run; and tapering off coaching while continuing to follow up. Later, the instructor explains how supervisors can deal with such problems more effectively using the Training Within Industry 4-step method.
  • Job Methods (JM) – Teaches supervisors how to improve the way jobs are done. The aim is to help produce greater quantities of quality products in less time. We teach supervisors to break down jobs into individual operations; to question each operation (why? what? where? when? who? how?); to develop new methods by eliminating, combining, rearranging, or simplifying operations; and to apply the Training Within Industry methods by “selling” them to supervisors and fellow workers.
  • Job Relations (JR) – Teaches supervisors how to handle problems, how to prevent them from occurring, and, most importantly, it aids in developing a logical, common-sense approach to handling issues with a people-centric view. The core elements of the program are extremely conducive to teaching the basics of consensus building and individual problem solving.
  • Job Safety (JS) – JS provides a framework for supervisors to engage employees in identifying potential hazards and eliminating them in conjunction with their training and knowledge in OSHA and EPA regulations. This teaches supervisors a method to analyze the chain of events leading to accidents and hazardous situations. JS stresses that the relationship of the supervisor and employees plays a pivotal role in a safe and environmentally responsible workplace.
  • KATA – Participants develop a practical understanding of the Improvement KATA and Coaching KATA patterns and the theory behind them following the format of the TWI 5 x2 hour programs. Mike Rother’s research is discussed including the brain science of behavior-based change. Each of the four steps of the Improvement KATA and PDCA cycles are explored in detail. The use of “story boards” to help facilitate the Kata patterns is introduced. Participants learn how to use the pocket reference cards as a guide when performing Coaching KATA and preparing for coaching sessions. Learning is further reinforced by participant demonstrations of the patterns.