Business Process Optimization


Business Process Optimization (BPO) is one of the final steps of Business Process Management (BPM), which is a robust methodology that calls for constant scrutiny and evaluation of an organizations processes in order to continuously improve these processes.

Business Process Management involves the following key steps:

  1. Determine which processes need to potentially change: Human Centric, Document Centric or Integration Centric
  2. Map out the process to understand “as-is” state.
  3. Model and test the ideal design of the process to determine how to improve a process.
  4. Implement improvements and establish how to sustain.

Benefits of Business Process Optimization:

  • Improves Quality: By producing high-quality results, you reduce the chances of having to invest in additional fixes or corrective measures.
  • Streamlines Operations: Allows all parties to work in a collective manner by ensuring that the team can move through an entire operation with limited disruptions.
  • Creates Consistency: Reduce the need to repeat steps or actions unnecessarily.
  • Reduces Risks: Reducing risks allows the team to better identify new potential risks before they become detrimental to your workflow.
  • Increases Productivity: Reduce the number of inefficient processes to increase the productivity of your workflow.
  • Minimizes Future Mistakes: Mistakes become less frequent when a process in a workflow is optimized.

BPO is accommodating to most processes and procedures and be achieved through various forms. Below is a short list of just a few organizational components that BPO impacts:

  • Process Improvement/Lean
  • Training
  • Leadership
  • Re-structuring and or Re-engineering
  • Technology & Automation Adoption / Complete Process Change
  • Product and Process Design

Contact Us

For more information on Business Process Optimization, contact Eric MacDonald, Managing Director of Continuous Improvement, at 412.918.4210 or