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Resolving Workplace Conflict

June 21 @ 8:00 am - 5:00 pm EDT

Course Overview

Today’s business environment challenges organizations to increase productivity, improve quality, shorten cycle time and reduce costs. An unfortunate but natural byproduct of these challenges is conflict. While conflict can lead to discoveries such as new ideas and innovative breakthroughs, it can, if allowed to escalate, result in damage to critical working relationships.

This course teaches leaders how to recognize the signs of escalating conflict and take appropriate action to minimize damage. Leaders are introduced to two resolution tactics–coach and mediate–and practice using the interaction Essentials as they coach then mediate to resolve a conflict. (Prerequisite: Communicating for Leadership Success.)

Details

Date:
June 21
Time:
8:00 am - 5:00 pm
Cost:
$100
Event Categories:
,

Venue

Web Based