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Essential Leadership Skills-Pittsburgh, PA

January 15, 2020 @ 8:30 am - February 12, 2020 @ 12:00 pm EST

Course Objective

Transform supervisors and managers into frontline leaders and coaches. Catalyst Connection has partnered with Developmental Dimensions International (DDI) to offer this powerful five-part program. This program develops the skills that leaders need for today’s business climate. Participants will learn how to support ambitious change efforts, address poor performers, develop employees using developmental feedback, and improve the organization’s overall culture.


Participants will gain the knowledge required to:

  • Reduce stress associated with the shift to leading others
  • Act with authenticity to build trust
  • Impact business outcomes by leading effectively
  • Effectively resolve workplace conflict and enhance productivity, efficiency and morale
  • Build the team’s capabilities and capacity through developmental delegations
  • Encourage people to take ownership of, and be accountable for, their work performance
  • Make the best use of available resources

This course includes five sessions which will meet on the following Wednesday’s:

  • January 15, 2020  – Your Leadership Journey
  • January 22, 2020 – Communicating for Leadership Success
  • January 29, 2020 – Coaching for Peak Performance
  • February 5, 2020 – Resolving Workplace Conflict
  • February 12, 2020  – Delegating with Purpose

Course Outline

In this course, participants focus on one topic in each of the five sessions that occur one day a week for five continuous weeks.

Session 1: Your Leadership Journey

This course arms a new or prospective frontline leaders with the knowledge and skills they need to confront the challenges they face early in their leader career.  The course encourages the learner to think about the transitions that newer leaders face and how to handle those challenges. They are introduced to three leadership differentiators that are most important to building a positive reputation as well as contributing to the organization’s success.

Session 2: Communicating for Leadership Success

This foundation course for most Interaction Management® courses helps frontline leaders communicate effectively so they can spark action in others. The course teaches frontline leaders the interaction essentials they need to handle the variety of challenges and opportunities they encounter every day in the workplace and beyond.

Session 3: Coaching for Peak Performance

By helping learners understand the importance of three coaching techniques and how to effectively handle both proactive and reactive coaching discussions, this course helps leaders have more effective and efficient interactions.

Session 4: Resolving Workplace Conflict

This course teaches frontline leaders how to recognize the signs of escalating conflict and take appropriate action to minimize damage. Frontline leaders are introduced to two resolution tactics—coach and mediate—and practice using the Interaction Essentials as they coach then mediate to resolve a conflict.

Session 5: Delegating with Purpose

In this course, frontline leaders learn the skills they need to address these challenges, gain the commitment of team members, develop individual skills and abilities, and enhance the overall capability and capacity of their teams and, ultimately, the organization. Frontline leaders learn to identify the tasks they need to delegate, select the most appropriate individuals, assess capabilities and commitment, and plan the delegation discussion.  That discussion includes the level of decision-making authority, amount of support, and methods for monitoring progress and measuring results.

Fee includes course materials for each session.

Click here description for session details.

Who Should Attend

Recently appointed supervisors or group leaders; employees, promoted from the ranks to frontline leadership roles, who have yet to receive “people skills” training; accomplished employees earmarked for leadership.

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January 15, 2020 @ 8:30 am
February 12, 2020 @ 12:00 pm
Event Categories:


Erica Frischmann

WEDnet Eligible Training

Learn how the WEDnet Grant could help qualified businesses pay for this training.

Learn About WEDnet


This course includes five sessions which will meet on the following Wednesday’s:

  • January 15th  – Your Leadership Journey
  • January 22nd – Communicating for Leadership Success
  • January 29th – Coaching for Peak Performance
  • February 5th  – Resolving Workplace Conflict
  • February 12th  – Delegating with Purpose


Catalyst Connection
2000 Technology Drive
Pittsburgh, PA 15219 United States
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