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ISO 9001:2015 Internal Auditing Training-2 day training

Driving QMS Improvement with Effective Internal Audits 

Learning Objectives

This course was developed considering the ISO 19011 standard and is designed to introduce the student to the ISO 9001:2015 quality management system standard and prepare them to conduct effective internal audits.

Interpretation of the QMS requirements and recognition of appropriate objective evidence to verify system implementation and effectiveness are addressed.  The “human factor” and ethics of auditing along with effective auditing techniques are presented along with case studies and other exercises to reinforce the concepts presented.

Target Audience

Persons responsible for managing internal audit programs and/or conducting audits of quality management systems against the requirements of the ISO 9001:2015 standard.

Course Duration

This class will run two days 8:30 a.m. – 4:30 p.m.

Course Materials

Class participants will be provided a copy of presentation materials and break-out exercises.

A Certification of Attendance will be provided upon completion.

Course Outline

Through lecture, discussion and practical examples we will discuss the ISO 9001:2015 requirements and practical approaches to assess system effectiveness.

The following topics will be covered:

  • A detailed review of the ISO 9001:2015 Quality Management System standard
  • Auditing – terms and definitions
  • Audit objectives, trademarks, philosophy
  • Planning scheduling, personnel requirements and records
  • Responsibilities of audit team members, auditee and technical experts
  • Primary audit phases of planning, conduct, and closure
  • Audit methods, ethics, time utilization and effectiveness
  • Questioning techniques
  • Process auditing methods with introduction to tools such as Turtle, Spider and SIPOC diagrams; checklists; flow diagrams; and Process Activity Diagrams
  • Classification of audit findings
  • Report generation
  • Audit follow-up and closure

Small team break-out sessions will be utilized to solidify the concept of working as an audit team to complete two (2) case studies and an exercise to assess possible audit situations to determine conformance or nonconformance with the ISO 9001 requirements.

About the Trainer

Craig J. Wilson, Managing Director, Quality and Process Improvement  

Mr. Wilson has more than forty years’ experience as an Engineer, Manager and Consultant in quality assurance and production. Since joining Catalyst Connection in February 1993, he has helped companies in the aerospace, automotive, chemical, defense, food processing and medical industries to develop and implement effective quality management systems. He holds a BS degree in Engineering from The Pennsylvania State University and an MBA from West Virginia University. Mr. Wilson is an AS9100 Aerospace Experience Auditor with Probitas Authentication and a QMS Lead Auditor with Exemplar Global. He is a senior member in the American Society for Quality, an ASQ Certified Manager of Quality /Organizational Excellence, Certified Quality Engineer, and Certified Quality Auditor.  Additionally, Mr. Wilson as an IAQG certified Instructor for the AS9100 Aerospace Auditor Transition Training.


Craig Wilson

WEDnet Eligible Training

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Catalyst Connection
4501 Lytle Street, Building A, Suite 301
Pittsburgh, PA 15207 United States