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Interpersonal Skills-The Essentials of Workplace Interaction

September 3 @ 8:00 am - October 8 @ 12:00 pm EDT

Catalyst Connection has partnered with Developmental Dimensions International (DDI) to offer this powerful six-part program. The Essentials of Workplace Interaction develops the skills individual contributors need to take their performance to the next level for today’s ever changing business climate.


Participants will gain the skills and tools required to:

  • Effectively communicate with other team members
  • Develop their own and other’s planning efforts through a practical process
  • Recognize and understand the warning signs of conflict and how to navigate these situations
  • Understand and leverage people’s inherent differences to create an environment in which these differences are respected and utilized
  • Analyze potential opportunities to make sound judgments and decisions
  • Enhance their ability to embrace and implement changes in the workplace

Course Outline

In this program, participants focus on one topic in each of the six sessions.  These sessions will occur one day a week for six continuous weeks.

Session 1:

Communicating for Leadership Success

This foundation course for most Interaction Management® courses helps frontline leaders and individual contributors communicate effectively so they can spark action in others. The course teaches participants the interaction essentials they need to handle the variety of challenges and opportunities they encounter every day in the workplace and beyond.

Session 2:

Developing Yourself and Others

Development is critical to attracting and retaining talent, driving employee engagement, preparing future leaders, and ultimately ensuring the success of the organization. Clearly, development is just as important to leaders as it is to their direct reports. In this course, learners are introduced to a practical process to guide their own and others’ development-planning efforts. The outcome is a meaningful development plan that supports the organization’s current and future business needs.

Session 3:

Navigating Beyond Conflict

The differences people bring to the workplace can promote tremendous creativity and innovation. Those same differences also can contribute to misunderstandings, which can lead to discord and, if left unresolved, dispute. Employees need to know how to effectively navigate beyond conflict to prevent damage from occurring. In this course, individuals learn how to recognize the warning signs of conflict and take action to prevent situations from escalating or to work out the conflict if it does escalate. This allows them to mitigate any negative impact, thus reducing the cost of conflict and improving business results.

Session 4:

Making High Quality Decisions

Sound decision making in today’s tough business environment demands much more than just coming up with or picking the best alternative or option. It requires analyzing potential problems or opportunities and making sound judgments based on analysis. Using an engaging simulation, this course teaches a logical decision-making process that addresses the critical elements that result in high-quality business decisions. Participants will develop the skills and confidence to generate options and compare them to important decision criteria, and to select the best course of action. Utilizing this process will also help individuals avoid the pitfalls that often undermine high-quality decision making.

Session 5:

Valuing Differences

Today, the organizations with the greatest competitive advantage are those that create an inclusive environment that makes the most of their people’s diverse experiences, ideas, and talents. Valuing Differences gives people effective skills and tools for exploring others’ unique perspectives, understanding and leveraging people’s inherent differences, challenging devaluing behavior, and creating an environment in which people’s differences are respected and utilized.

Session 6:

Embracing Change

If there is one thing all organizations in today’s economy have in common, it is that they are undergoing change. However, change can only be effective if the employees embrace it. Their ability to adapt will determine the competitiveness and success of your organization. This course focuses on the role of individual performers in implementing change in the workplace. Participants discover their Change IQ, learn about the phases of change that many people experience and are introduced to best practices that will enable them to tackle and overcome the new business challenges of today and tomorrow.

The six sessions will take place over a six week period as follows:

Tuesday’s September 3, 2019 September 10, 2019 September 17, 2019 September 24, 2019 October 1, 2019 October 8, 2019




September 3 @ 8:00 am
October 8 @ 12:00 pm
Event Category:


Erica Frischmann

WEDnet Eligible Training

Learn how the WEDnet Grant could help qualified businesses pay for this training.

Learn About WEDnet


IGS Industries
200 Country Club Road, Meadowlands, PA 15347,
Meadowlands, PA 15347
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