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Frontline Leaders Training

Registration for this leadership skills learning series is now closed. If you would like information on our next training date, contact registration@catalystconnection.org.

Frontline managers are the linchpins that connect strategy to execution, and they do this by directly supervising 80% of the workforce. These leaders are the defining factor between success and failure, and they need help. Did you know:

  • One in three employees said they don’t consider their boss to be effective
  • One in two employees have left a job to get away from their manager

These statistics aren’t surprising considering that 60% of frontline leaders have never received training for the role. There are no short cuts to building better leaders, but there is a way for leaders to develop into the skilled and effective boss that employees respect and want to work for.

Catalyst Connection in partnership with DDI’s Interaction Management® (IM) is offering a learning series that develops the critical interpersonal and leadership skills that managers at the frontline need to be effective. A study across 40+ years of research proves that IM has a positive impact on leaders, employees, and the business. The research shows that:

  • 81% of direct reports whose leader attended IM® reported increased engagement.
  • 5 of out 10 clients report that DDI solutions lead to measurable change and sustainable outcomes year after year.
  • 77% of organizations report decreased turnover.

Performance Objectives:

Communicating for Leadership Success 

    • Achieve results through others by building strong interpersonal relationships.
    • Plan for successful interactions with team members ─ in person and virtually.
    • Provide meaningful, supportive feedback that motivates team members and helps individuals improve their performance.
    • Impact business outcomes by consistently meeting the personal and practical needs of others.

Coaching for Peak Performance 

    • Encourage people to take ownership of, and be accountable for, their work performance.
    • Create a work environment where people are comfortable taking on the risks associated with new responsibilities.
    • Boost morale, improve productivity, and increase profitability by coaching for peak performance in each person.
    • Manage work performance issues in a fair, consistent manner.

Resolving Workplace Conflict 

    • Reduce the damaging effects of workplace conflict on individuals, groups, and the organization.
    • Effectively address workplace conflict and enhance productivity, efficiency, and morale.
    • Help others take responsibility for resolving their own conflicts.
    • Promote a culture of trust and mutual respect within their work group.

Delegating with Purpose 

    • Achieve key business results by leveraging the entire team’s abilities.
    • Build the team’s capabilities and capacity through developmental delegations.
    • Free up time to focus on mission-critical responsibilities.
    • Delegate with increased confidence.

Driving Change 

    • Accelerate the process of making change happen.
    • Minimize the potential negative effects change can have on productivity, morale, and collaboration.
    • Turn resistance into commitment and inspire team members to take ownership of change.
    • Clearly communicate the business rationale and benefits of change for the team and the organization.

Participants will also complete a DiSC assessment and receive personal feedback during an individual coaching session.

Content by:

WEDnet Eligible Training

Learn how the WEDnet Grant could help qualified businesses pay for this training.

Learn About WEDnet


This course includes five sessions.


Virtual Event
Pittsburgh, PA United States + Google Map