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Effective Root Cause/Corrective Action Training

October 29 @ 8:30 am - 4:30 pm EDT

Typical Tools and Techniques

Course Objective

The best approach to corrective action involves a thorough examination of possible causes, followed by careful analysis to isolate the root cause(s). Some of the most effective and practical tools for generating possible causes will be discussed (brainstorming, 5-Why, Is/Is Not, 8D, and others). Application examples of each of these tools will be presented and explained. Techniques for identifying options for corrective action and dealing with constraints will be presented.  The session will include a discussion of the characteristics of effective systems that support continual improvement, as opposed to ineffective systems that consume resources and provide little or no return.

Target Audience

Persons responsible for responding to noted conditions that require investigating cause, formulating corrective actions, assessing impact of proposed actions, and confirming the effective implementation of those actions.

Course Duration

Class typically runs 8 hours

Course Materials

Class participants will be provided a handout of presentation materials

Certification of Attendance will be provided upon completion

Course Outline:

The major topics will include:

  • Definition and explanation of corrections, corrective and preventive action concepts
  • Presentation, explanation, and discussion of effective and practical analysis tools for generating possible causes (brainstorming, 5-Why, Is/Is Not, 8D, and other tools)
      • Small group exercise to create Ishikawa diagram
      • Small group utilization of RC/CA tools to address product, process and internal audit nonconformances
  • Discussion of risk management and its relationship with effective RC/CA – primarily assignment of appropriate resources for problem resolution
  • Explanation of methods for evaluating and recording the effectiveness of implemented corrective actions
  • Small group corrective action exercise

About the Trainer

Craig J. Wilson; Managing Director, Quality & Process Improvement Consulting Services

Mr. Wilson has more than twenty years working as a supervisor, manager and advisor in quality assurance and production. Since joining Catalyst Connection in February 1993, he has helped companies in the aerospace, automotive, chemical, defense, food processing and medical industries to develop and implement effective quality management systems. He holds a BS degree in Engineering from The Pennsylvania State University and an MBA from West Virginia University. Mr. Wilson is an AS9100 Aerospace Experience Auditor with Probitas and a QMS Lead Auditor with Exemplar Global. He is a senior member in the American Society for Quality, an ASQ Certified Manager of Quality /Organizational Excellence, Certified Quality Engineer, and Certified Quality Auditor.  Additionally, Mr. Wilson as an IAQG certified Instructor for the AS9100 Aerospace Auditor Transition Training.


October 29
8:30 am - 4:30 pm
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Craig Wilson

WEDnet Eligible Training

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Catalyst Connection
4501 Lytle Street, Suite 301
Pittsburgh, PA 15207 United States
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