Communication: Connecting Through Conversations
November 5 @ 8:30 am - 12:00 pm EST
This course, which will be held virtually, highlights to leaders that engaging the “head”—the business outcome of the conversation—is just as critical as recognizing and addressing the “heart”—people’s feelings such as being respected or appreciated. Leaders will recognize the role of emotional intelligence in success as a leader as they develop foundational leadership skills that apply to the wide range of workplace situations they must handle.
- Conduct conversations that achieve the intended business goals.
- Communicate and respond in ways that meet the unique personal needs of team members and others.
- Recognize and react to emotions (their own and others’) present in work situations.
- Use a technique to provide meaningful, supportive feedback.
You will receive prior to August 20th the log in information for this course.