Improving Quality Management Systems: Creating Sustainable Programs

All-Clad Metalcrafters LLC (All-Clad) is located in Canonsburg, Washington County and currently has approximately 200 employees. All-Clad manufactures professional-quality bonded cookware for working chefs, gourmet home cooks and everyday foodies. All-Clad’s revolutionary bonded cookware offers extraordinary quality, striking aesthetics and exemplary cooking performance.

Today, from its rolling mill in Southwest Pennsylvania, All-Clad is the only bonded cookware manufacturer who utilizes American craftsmen and American-made metals to produce a complete line of professionally bonded cookware products.

All-Clad management was experiencing difficulty with improving their current quality management system and developing a plan to create a sustainable program.

Catalyst Connection offers Quality Management System (QMS) consulting to help manufacturing companies put the processes in place to achieve higher levels of quality that can lead to reduced costs and increased customer approval. Catalyst conducted a QMS gap assessment of All-Clad’s current quality management system. This process included:

  • A comprehensive review of their quality manual and procedural level documents
  • An audit of the company’s formal and informal operating practices to assess the level of implementation of the documented system
  • Generation and presentation of the audit report

Catalyst Connection’s engagement with All-Clad Metalcrafters provided an opportunity for All-Clad’s management team to more accurately evaluate the level of effort necessary to achieve compliance with ISO and All-Clad’s parent company (GroupeSEB) standards.

“Craig’s knowledge and experience with ISO systems and his ability to explain how and why the standards work the way they do was extremely helpful on this project. I have been able to make a significant impact to our quality management systems since the audit and I would be nowhere near this point without Craig’s help.” — John Monson, Sr. Mgr. Quality & Continuous Improvement, All-Clad Metalcrafters