Delighting your customers while reducing variation and defects: Six Sigma
Reducing Defects. Increasing Yields.
Retaining and attracting new customers is essential to business growth. In the increasingly competitive global economy, companies must continuously meet and exceed their customer expectations in order to achieve growth goals.
Catalyst Connection can help you achieve your objectives through the training and implementation of Six Sigma methodology. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process -- from manufacturing to transactional and from product to service. To achieve Six Sigma, a process must not produce more than 3.4 defects per million opportunities. A defect is defined as anything outside of customer specifications. The goal is to ultimately exceed customer expectations.
Results
Companies who adopt Six Sigma are able to achieve:
- Increased yields through establishment of consistent processes
- Greater customer satisfaction and loyalty leading to increased sales
- Costs savings ranging from $25,000 to $100,000 and more per Six Sigma project
- Significant scrap reductions
Is your company ready for Six Sigma? Have you started to implement Six Sigma and experience failed projects or stalled initiatives? Do you need to train Green Belts or Black Belts? Catalyst Connection can assist you at any stage of your Six Sigma initiative with the following services:
Catalyst Connection’s Six Sigma services are delivered by our training partner and Certified Master Black Belt, Sharon Gregory of Hexagon Solutions and Beyond. Sharon has been practicing Six Sigma since 1996, and has trained and worked with over 500 Six Sigma candidates. Her work spans many different industries, and locally she has worked with Eaton Corporation, Cutler Hammer Group and PPG Industries. Early in her career, Sharon was trained as a mathematics teacher, so her combination of teaching skills and practical, real-world examples is successful with a wide range of participants.