Frontline Leadership I Training - Fall, 2010 - Pittsburgh
Transform supervisors and managers into leaders and coaches. This powerful six-part program develops the skills that leaders need for today’s business climate. Participants will learn how to support ambitious change efforts, address poor performers, develop employees using constructive feedback, and improve the organization’s overall culture.
Key Benefits
Participants will gain the knowledge required to:
- Build a winning team
- Become a better listener
- Give subordinates helpful feedback
- Create vision and action
- Select the right decision-making style
- Resolve conflict using the most effective style
- Solve problems with root cause analysis
In this course, participants focus on one topic in each of the six sessions that occur one day a week for six continuous weeks:
- Building a winning team
- Listening and providing helpful feedback
- Leadership skills for the new century
- The role of the front line leader
- Managing conflict in the workplace
- Root cause analysis and continuous improvement
Who Should Attend?
Recently appointed supervisors or group leaders; employees, promoted from the ranks to leadership roles, who have yet to receive “people skills” training; leaders who managers perceive as “too tough” on people; accomplished employees earmarked for leadership.
Fee includes lunch and training materials for all six sessions.